Every company says that their customers are their #1 priority; stories show us that many businesses are ready, willing, and able to go the extra mile for each and every one of their customers. As Benjamin Franklin would put it, “Well done is better than well said.”

The Help Desk at Crossroads goes that extra mile to assure that our Guests are being served with the highest standard of service possible for our ministry. Though the situation each Guest is facing may vary, we don’t look at each scenario as though one is more important than any other. Each person is equally important and deserving of the same time and quality of care.


As stated by one of our Guests, Paul Frizzell, “The Help Desk staff really takes the time to find out what each Guest needs and are very patient with us.” When Guests are referred to us by other agencies we understand that the Help Desk is the “gatekeeper” to the resources provided at Crossroads. It is the first encounter of the Crossroads experience, so we strive to create not only a quality of service but an environment that is warm and welcoming to all who grace our doorways.